Cancellation Policy

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At Sunset Dream Tourism LLC, we understand plans can change. Our cancellation and refund policy is designed to be fair and transparent for all our tour bookings across desert safaris, city tours, cruises, and adventure experiences.

Cancellation Timeline & Refunds

Tour-Specific Policies

Desert Safaris (Evening, Morning, Private, VIP, Overnight, Red Dune, Quad Bike)

• Standard cancellation timeline applies as above.
• Overnight Safari: Cancellations within 24 hours are non-refundable due to tent and camp pre-arrangements.
• Private & VIP Safaris: Cancellations within 24 hours may incur a 50% charge due to dedicated vehicle reservation.
• Add-ons (quad biking, dune buggy, etc.) follow the same cancellation policy as the main booking.

City Tours (Dubai, Abu Dhabi, Khor Fakkan, Hatta)

• Standard cancellation timeline applies.
• Private city tours: 24-hour cancellation notice required for full refund due to dedicated driver and vehicle allocation.

Dhow Cruise Dubai Marina

• Standard cancellation timeline applies.
• VIP and reserved-table bookings require 24-hour notice for full refund.

Musandam Tour from Dubai

• 48-hour cancellation notice required due to Oman border crossing logistics and dhow arrangements.
• Cancellations within 48 hours: 50% refund or free reschedule.
• Cancellations within 24 hours: non-refundable.
• No refund for guests denied entry at the Oman border due to invalid passport or visa documents.

Rescheduling

• Free rescheduling is available up to 24 hours before your tour (subject to availability).
• Rescheduling requests within 12–24 hours may be accommodated on a case-by-case basis.
• Bookings can be rescheduled up to 2 times without penalty.

Weather-Related Cancellations

• If a tour is cancelled by us due to unsafe weather conditions (sandstorms, heavy rain, etc.), you will receive a full refund or free reschedule to another available date.
• Weather-related decisions are made by our operations team and are final for the safety of all guests.

Refund Processing

• Approved refunds are processed within 5–10 business days to the original payment method.
• Cash payments will be refunded via bank transfer (bank details required).
• We will send confirmation of your refund via email or WhatsApp.

How to Cancel or Reschedule

Contact us through any of the following channels: