Sunset Dream Tourism LLC ("we," "our," or "us") operates the website sunseteveningsafari.com and provides desert safari, city tour, cruise, and adventure tour services across Dubai and the UAE. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.
1. Information We Collect
Personal Information
When you book a tour or contact us, we may collect:
Full name and contact details (email address, phone number, WhatsApp number)
Hotel name and location for pickup/drop-off services
Number of guests (adults and children) and special requirements
Payment information (processed securely through third-party payment providers)
Health-related information voluntarily disclosed for safety compliance (e.g., pregnancy, heart conditions, spinal issues)
Nationality and passport details (required for Musandam/Oman border crossing tours)
Automatically Collected Information
Browser type, IP address, and device information
Pages visited, time spent on site, and referral source
Cookies and similar tracking technologies for site functionality and analytics
2. How We Use Your Information
To process and confirm your tour bookings (desert safaris, city tours, dhow cruises, Hatta tours, Khor Fakkan tours, Musandam tours)
To arrange hotel pickup and drop-off across Dubai, Sharjah, and Ajman
To communicate booking confirmations, e-tickets, and itinerary updates via email or WhatsApp
To ensure guest safety during high-adrenaline activities (dune bashing, quad biking, sandboarding)
To process payments and issue refunds where applicable
To respond to your inquiries and provide customer support
To improve our website, services, and customer experience
To send promotional offers (only with your explicit consent)
3. Information Sharing
We do not sell your personal information. We may share it with:
Tour operators and drivers: Essential details for service delivery (name, pickup location, group size)
Payment processors: Secure payment handling through PCI-compliant third parties
Government authorities: Passport/ID data for Musandam (Oman) border crossing tours as legally required
Analytics providers: Anonymized website usage data for service improvement
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data. Our website uses SSL encryption. Payment data is handled exclusively by PCI-DSS compliant processors—we never store your credit card details on our servers.
5. Cookies
Our website uses essential cookies for functionality and analytics cookies to understand visitor behavior. You can disable cookies through your browser settings, though this may affect site functionality.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information
Withdraw consent for marketing communications at any time
Request a copy of the data we hold about you
Lodge a complaint with the relevant data protection authority
7. Data Retention
We retain booking records for a period of 3 years for operational and legal compliance purposes. Contact form inquiries are retained for 12 months. You may request deletion at any time by contacting us.
8. Third-Party Links
Our website may contain links to third-party sites (TripAdvisor, Facebook, Instagram, TikTok, Google Maps). We are not responsible for the privacy practices of these external sites.
9. Contact Us
For privacy-related inquiries, contact us at:
Sunset Dream Tourism LLC
Office #203-350, ALBAHAR-203, Al Khabeesi, Dubai, UAE
